Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jtgostars
Level 9

YouTube TV Home Screen Select not working

I just upgraded my Roku to the newest 2019 Ultra. Now when I go to YouTube TV and try to select a show displayed on the Home screen under "Top Picks For You" it just spins and spins and never opens the stream for that channel. I have to exit YouTube TV and start all over. I then go to the Live listing and select the show from there... Works fine most of the time.

I've rebooted several times, I'm on a hard wire network connection, not wireless and no change.

Seems to be most frequent with ESPN and CNN.

[post moved to appropriate board]

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6 Replies
boogernose
Level 18

Re: YouTube TV Home Screen Select not working

https://community.roku.com/t5/Channel-Issues-Questions/Start-Here-To-Troubleshoot-Channel-Issues/m-p...

If youre having problems with a Premium (paid) Channel I would definitely deal with them directly.

You Tube TV is different than You Tube Channel which runs fine on mine.

But you can always vent here.

There was just a Major Update so make sure youre running 9.2.0

---A problem clearly stated is a problem half solved---.
jtgostars
Level 9

Re: YouTube TV Home Screen Select not working

Currently running 9.2.0 build 4131-46

My older Roku Ultra in another room has no problem with selecting shows/channels (including CNN & ESPN) from the home "Top Picks For You" options and the Roku Ultra I replaced never had this issue.

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boogernose
Level 18

Re: YouTube TV Home Screen Select not working

Well keep track of the time for exchanging it. Maybe you got a funky one.

Did you check out the link?

 

---A problem clearly stated is a problem half solved---.
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ruxpin
Level 7

Re: YouTube TV Home Screen Select not working

Just rented the movie Richard Jewell and it will not play. The money has already been taken out of my account. It acts like it wants to play but don't.

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RokuDanny-R
Roku Employee
Roku Employee

Re: YouTube TV Home Screen Select not working

@ruxpin 

Thanks for the post.

What channel are you having this issue with? Many channels on Roku are developed and maintained by the channel provider themselves. Have you tried reaching out to the channel provider yet to see if they are able to resolve the issue?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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brittnewme2018
Level 7

Re: YouTube TV Home Screen Select not working

Hello I am just trying to access the YouTube app on my Roku TV.My son watches YouTube videos all day long and he has never had this problem. Yesterday it started doing this when I click on the app it goes loading and then back to the home screen. I have remove the channel restarted the system rebooted it unplugged it replugged it back in I have done all these steps and still no fix, Any advice or how to fix this I would be so happy to take from you!! Thank you

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