Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
DJI are you have the same freezing problems during VOD playback? Most of the comments here are from those using VOD rather than Live TV. I can't recall having freezing issues on Live TV, just VOD. Then again I don't watch allot of Live TV so I'm not the best judge of that.
I've not seen this suggested in this thread. Sorry if I've missed it.
Perhaps the commercials on are being transmitted in a different resolution and/or frame rate than the main program. As a result, every time it switches into or out of the commercial breaks, the combined Roku/HDMI/TV system must reconfigure itself to accommodate the change.
Try changing the Roku's "Display type" settings (Home > Settings > Display type) to your TV's native resolution, rather than "Auto" to minimize the disruption caused by the switch.
Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
As indicated, I set my roku to 1080p instead of auto to match my Samsung TV. I can confirm that this did not fix the problem. I am still getting the spinning wheel of death on inserted commercials. I can sometimes hit the pause button, the spinning wheel will stop and then i can fast forward beyond the insert placement and the live feed continues just fine.
Thanks for continuing to share your reports. The channel provider is continuing to look into this issue, and we're continuing to pass along your feedback to assist in their investigation. We don't have any updates to share from them at the moment, but I will continue to keep everyone posted if I hear anything.
With all due respect, I (and apparently many others) have continually contacted Google/Youtube about this. They close my tickets saying that its a Roku problem and there is nothing further they can do. Seems like a lot of finger pointing going on both directions doesnt it?