Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: YouTube TV Freezes on Ad Playback

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I'm seeing this issue as well. I'm using Roku Express 3930EU and YouTube version web_20201028_00_RC00.

It's an intermittent issue which I see when selecting a long YouTube video that has been partly viewed at a time when an advert is due to play. Video starts playing, then I get the advert, after which I see a black screen with the loading icon.

Danny, I realise that intermittent issues can be difficult to fix but this issue is obviously affecting a lot of people and suggesting we remove then add the app back every time is *not* a solution. It also didn't work for me so it can't even be called a crude workaround.

Level 7

Re: YouTube TV Freezes after Ad Playback on Roku 3

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Streaming stick on Dennis the menace. Commercials lock up in between and you have to press ok. Sometimes it kicks u out entirely 

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Level 7

Re: YouTube TV Freezes on Ad Playback

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Continual problem with 3930EU-Roku Express

After a mid program commercial break or a long manual pause, the system cannot restart the video, but shows 'loading dots'.

If I go to another youtube video, that will start perfectly, but when I try to return to the previous one, it still will not play.

I can somestimes get it to restart by going to 'History' in main menu and selecting it there. It starts but back at last stopped poit, so I have to fast forward to where I left off before break.

This has become a real nightmare, as now many more providers are putting in mid programme breaks.

Jim 

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Level 7

Re: YouTube TV Freezes on Ad Playback

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Further to my last post...

The 'fix' of removing and reloading 'YouTube' did not work.

The workaround of going back to Library/History only works if there has been a previous break. I just now, after the normal error post adverts break, exited YouTube and returned to Roku Home page. I restarted YouTube, and was still unable to restart the video. Any other youtube video starts ok.

 

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Level 7

Re: YouTube TV Freezes on Ad Playback

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The fix for me turned out to get a new tv that doesn’t need roku! My new Samsung doesn’t need the **bleep** roku and works great with no ad issues! Ditch roku!

Level 7

Re: YouTube TV Freezes on Ad Playback

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I, too, am having issues with Roku playback of YouTubeTV. The entire system of my TCL Roku TV locks up and eventually crashes. I use a Firestick 4K on another TV and it works flawlessly. And the solution to remove and add the app is more trouble than it's worth because I have to reauthenticate my YouTubeTV login each time. Not acceptable. Roku get with Alphabet/Google/YouTube and get the **bleep** problem fixed or I will never buy another product with the Roku OS.

Level 8

Re: YouTube TV Freezes on Ad Playback

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I have the same freezing problem that started again yesterday 1/19/21. I have tried updating the system, restart, reinstalled youtube, restart. This has no effect on the problem. Still freezing for around 15-20 seconds on all ads and then videos after opening. 

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