Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DHT186
Level 7

Re: YouTube TV Freezes after Ad Playback on Roku 3

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Interestingly enough, I brought up my ROKU (unumbered, so must be a 1) and it plays just as nicely as can be, not stopping or hanging up at all. Sometimes I get the Wifi wheel spinning, but that's from the I-beams  in the basement ceiling. In and out of ads as nice as can be!

 

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smoss22
Level 7

Re: YouTube TV Freezes after Ad Playback on Roku 3

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Hey Roku... are your developers really this inept? This has been an issue for more than a year!!! It's time to hang up the "thanks for letting us know... we will pass it along" **bleep**.  It's time to have some respect for your users and fix this extremely irritating issue! Or, at the very least, be honest and tell us why it isnt being addressed.  This issue basically makes VOD useless. FIX IT!!

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SquattingHen
Level 9

Re: YouTube TV Freezes after Ad Playback on Roku 3

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It’s obviously not fixed, but I haven’t had the issue happen again in the past two weeks. 

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chris1har
Level 7

Re: YouTube TV Freezes on Ad Playback

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I’m having the same problem with Roku Stick. It’s really annoying!

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DoesntSeemToWor
Level 7

Re: YouTube TV Freezes on Ad Playback

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Same issue here.  Seems like it happen more now than before.  Given that it's not clear who's at fault here and that the issue has been around for months and months, I'd recommend staying away from a Roku and instead get an Apple TV or Amazon Fire stick.

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Earl85
Level 7

Re: YouTube TV Freezes on Ad Playback

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After reading this long thread, very disappointed  that Roku and YTTV can’t solve. Having same issue with YTTV trial this week. Seems like YYTV works on all platforms (ipad, firestick, smart tv, etc) so think this is a Roku problem. Will buy a firestick. 

User62
Level 7

Re: YouTube TV Freezes on Ad Playback

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I have a Roku Ultra and a second TV with Roku built in.  Both freeze up when watching VOD on YTTV.  It happens most often at the end of the second set of ads.  Happens ONLY on VOD that has ads.  CBS VOD is the worst.  HOWEVER if I access YTTV via my Samsung smart TV then no freezing of VOD.  SO definitely appears to be a Roku issue.

Come on Rolku fix this soon or you will lose this customer for life!

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marknpt
Level 9

Re: YouTube TV Freezes on Ad Playback

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You are missing the whole point here. They have your money already, so leaving causes them no grief, there is no impact. It's not as if you were paying a monthly fee for Roku. 

Now, if more people would get onto social media and expose Roku as one of the worst customer experience businesses, well we might have hope of them fixing this.

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SJC
Level 8

Re: YouTube TV Freezes on Ad Playback

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This Ad Freeze problem is getting worse!! Was looking into upgrading our Roku players with newer versions but see from all the posts this would not help, so will be forced to go with Fire sticks as I do not want to give up YouTube TV. Too bad someone at Roku does not acknowledge this issue. 

jd231
Level 9

Re: YouTube TV Freezes on Ad Playback

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You should post an issue on the Youtube TV web site.  After all it is their app that is giving you the problem.  I have and I have gotten responses from them.

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