Channel Issues & Questions

[superninja79]

I have this exact problem on my Roku 2.  I wish Playstation Vue didn't shut down.  It was awesome.  I really like youtube tv, but this isn't going to work.  I'll have to switch to Hulu until this gets fixed. #roku2 

[kalfsu]

My Roku premiere seems to be able to be okay with YouTube TV. 

[superninja79]

Update - I worked with YTTV tech support.  They asked me to unplug my Roku 2 for 20 seconds and plug it back in.  I did that, and now the YTTV app is working fine and not sticking on the black screen.  I'm keeping my fingers crossed that it keeps working.

[Soupman1100]

You do realize that all YTTV Support did was prove that there is a problem with the Roku.   Unplugging a device and plugging it back in reboots the software in the Roku.  Give it time and the software will glitch again after it hits the right conditions . ...  Too many people are having the same issue with the frozen (black) screen after playing through the commercials on an VOD show.  

[Soupman1100]

Has a solution for this been found yet?  My YouTube TV trial ends in a day.  Would love to be able to use this with my a Roku. 

[kikih64]

It seems like enough folks have described this issue and provided info on the devices and shows that support can just go in the break room and try it out.  I work in IT and understand the importance of getting enough detail to troubleshoot, but this seems pretty widespread.  Please fix!

[SHM]

I agree with kikih64. There is more than enough people stating the same issue. Time to go into the lab and watch enough TV to reproduce the problem and fix it.

[RokuTannerD]

Thanks for continuing to share your reports. 

We've passed your feedback along to the channel provider (YouTubeTV) and we are continuing to  investigate the issue with them.

If I hear any further updates, I will be sure to share them. In the meantime, we'd recommend continuing to follow up with YouTube support for additional support and status updates. 

Cheers,

Tanner

[Nomad1134]

Hi Tanner,

Thank you for responding. This is why people get upset with large companies. When they pass the buck, if anything its a Roku / YTTV issue and should be tackled together. Passing it off as their issue is pointlesss. I just went and bought a Fire stick and have 0 issues, the issues only resides with all of my Roku devices. Maybe something YTTV has wont play nice with Roku but either way it does not seem to be one sided.

[aguywithatv]

I have to agree. This problem is roku specific and you guys should investigate more than just passing it on to youtube.