Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

YouTube Kicks Back to the Roku Home Screen

Jump to solution

I'm having a somewhat similar problem, an inability to get YouTube to open at all. I've tried unplugging. I've tried deleting the channel and reinstalling it here at my roku account. I've tried deleting the channel and reinstalling it with the device. No dice. Other channels work fine, but YouTube is the only one I watch regularly.. I've had the same issue before, months ago, but was able to get it to work then after reinstalling a  couple times. This time, however, I just can't get to YouTube. It's there, but clicking won't open it. Instead, the device defaults to home page after trying to open YouTube for a few seconds. Thanks for any help. npb

 

[New topic created, title adjusted] 

Labels (1)
1 Solution

Accepted Solutions
Highlighted
Level 19

Re: YouTube Kicks Back to the Roku Home Screen

Jump to solution

@npb 

We recommend starting here to troubleshoot channel issues: Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
  2. Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
  3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

 

Thanks,

Tanner

View solution in original post

2 Replies
Highlighted
Level 19

Re: YouTube Kicks Back to the Roku Home Screen

Jump to solution

@npb 

We recommend starting here to troubleshoot channel issues: Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
  2. Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
  3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

 

Thanks,

Tanner

View solution in original post

Highlighted
Level 7

Re: YouTube Kicks Back to the Roku Home Screen

Jump to solution

Thank you so much!! I have been getting booted from youtube, vudu, and amazon prime and this fixed the problem.  By the way  step to should be:  Settings>System>Power>System restart.  Took me awhile to find it till i happened to try power. You post should be on the front page to let everyone know.

0 Kudos