Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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npb
Level 7

YouTube Kicks Back to the Roku Home Screen

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I'm having a somewhat similar problem, an inability to get YouTube to open at all. I've tried unplugging. I've tried deleting the channel and reinstalling it here at my roku account. I've tried deleting the channel and reinstalling it with the device. No dice. Other channels work fine, but YouTube is the only one I watch regularly.. I've had the same issue before, months ago, but was able to get it to work then after reinstalling a  couple times. This time, however, I just can't get to YouTube. It's there, but clicking won't open it. Instead, the device defaults to home page after trying to open YouTube for a few seconds. Thanks for any help. npb

 

[New topic created, title adjusted] 

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RokuTannerD
Level 19

Re: YouTube Kicks Back to the Roku Home Screen

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@npb 

We recommend starting here to troubleshoot channel issues: Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
  2. Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
  3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

 

Thanks,

Tanner

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7 Replies
RokuTannerD
Level 19

Re: YouTube Kicks Back to the Roku Home Screen

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@npb 

We recommend starting here to troubleshoot channel issues: Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
  2. Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
  3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

 

Thanks,

Tanner

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Kettles
Level 7

Re: YouTube Kicks Back to the Roku Home Screen

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Thank you so much!! I have been getting booted from youtube, vudu, and amazon prime and this fixed the problem.  By the way  step to should be:  Settings>System>Power>System restart.  Took me awhile to find it till i happened to try power. You post should be on the front page to let everyone know.

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petree346
Level 7

Re: YouTube Kicks Back to the Roku Home Screen

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How do i contact the channel provider

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x1granma
Level 7

Re: YouTube Kicks Back to the Roku Home Screen

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Skagitvalleyboy
Level 7

Re: YouTube Kicks Back to the Roku Home Screen

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My issue is a bit different, when I select YouTube it freezes the entire Roku.  I have to turn off the TV to reboot the whole system.  Cant do A THING after clicking on YouTube...  HELP!!

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Jesse32821
Level 7

Re: YouTube Kicks Back to the Roku Home Screen

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I've tried everything you said twice and no luck. Everything works great except YouTube. Even YouTube TV works fine. Why is my YouTube not working. I can't even cast YouTube to my Roku Express from my phone. Two days ago everything worked fine. HELP

RokuMary-F
Roku Employee
Roku Employee

Re: YouTube Kicks Back to the Roku Home Screen

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Hi @Jesse32821,

 

Thanks for the note.

 

If the issue is only with the channel alone, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. We'll also send this to our team.

 

Thanks,

Mary

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