Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Public channels must be submitted to the Channel Store for the review and approval process. If the channel is not compatible with supported Roku hardware, their policy is it will not be approved. Not sure how you got confused, but this is the policy. If you have any constructive information about the problem, it would be welcomed.
Just as an FYI, I did not mark this post as solved, I am not sure who did but as the original poster this was the solution that I tried just after I posted the initial issue and it worked for me. I apologise for not getting back onto here quickly afterwards and posting the below as the solution.
The solution may not work for everyone, but hopefully one of the variety of potential solutions provided on this post and the replies may help one or all of you.
1) Uninstall the YouTube App.
2) Pull the power on the ROKU, don't bother restarting, I tried that but it made no difference.
3) Put the power back in after 30 seconds or so, the ROKU should have discharged within this time and install the YouTube App again.
4) Now restart the ROKU in the normal manner using the menu options.
5) Once it has restarted check the YouTube app and hopefully it is working again for you now.
Number 2 is the important one here but you obviously need to conduct this task at your own risk in case it damages your ROKU, it shouldn't - otherwise power cuts would kill them!
The above process worked on 3 x ROKU Express (2019), 2 x ROKU 2 and 1 x ROKU 3.
Good luck to those of you that haven't had any joy in getting the app working again.
There are channels in the channel store that are not supported by all Roku devices, and they are all approved. Developers are not required to ensure their channel works on all devices. Simply look at Disney+ or HBO Max. Neither will work on older devices, with Max being more lenient than Disney. Disney specifically is not available on some devices that Roku still supports with OS updates. Max is available on all devices that have Roku OS 9.3 or later.
Roku Community Streaming Expert
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I have a Roku 4200X-Roku3 player. Tried everything you suggested. Removed the app, did a system restart, installed the You Tube App back, checked for updates when on the YouTube app twice. Still not loading and going back to the home screen. Can you please help. My unit software version is 9.4.0. build 4200-04
This happened to me. You have to remove both the YouTube app AND the YouTubetv app and the do a system restart and re-add. I had tried everything else and nothing else worked and finally I did this today and it is fixed!!!!!