Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Cfsboston
Level 7

Re: YouTube January 2021 Update has killed the App

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I followed these steps exactly:

1) deleted both YTTv and YT apps

2) checked Roku “system” setting and manually updated (though it appears it was already up to date)

3) unplugged power source from the stick 

4) waited 30 second before plugging back in the power source 

5) reinstalled YTTv only  

6) clicked on the app, and it worked!

This process was the only one that worked after having tried to delete and reinstall the YTTv only app and having tried simply to restart the stick without unplugging the power from it. I haven’t tried reinstalling YT yet.

 

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DocRoot
Level 10

Re: YouTube January 2021 Update has killed the App

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@Cfsboston wrote:

I followed these steps exactly:

 


Although in your previous post you said that you also "removed unused apps" - maybe this helped in combination with your steps above?

To clarify, did you at any time do the (supposed) "clear cache" key combo on the remote (5xHOME, UP, 2xREWIND, 2xFFWD)?

Also, did you at any time do the Settings > System > System restart > Restart option in the menu?

 

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LCC
Level 7

Re: YouTube January 2021 Update has killed the App

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Same problem here. My TV with built in ROKU works but not the ROKU device I bought for my other TV. All other apps work.

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danielbaker2
Level 7

Re: YouTube January 2021 Update has killed the App

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Yep

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HouseWork1
Level 7

Re: YouTube January 2021 Update has killed the App

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Thank you.  That did it.

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CoopzStick65
Level 7

Re: YouTube January 2021 Update has killed the App

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Yes....I am having the same problem. I have off loaded the app, reset the stick and re loaded YT with no results.  On a different TV with Roku built in, all is fine.

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CoopzStick65
Level 7

Re: YouTube January 2021 Update has killed the App

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THIS FINALLY WORKED!  Thank you. Delete both YouTube and YouTube TV apps then reinstall YouTube app.

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visitor200
Level 10

Re: YouTube January 2021 Update has killed the App

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@CoopzStick65 wrote:

Yes....I am having the same problem. I have off loaded the app, reset the stick and re loaded YT with no results.  On a different TV with Roku built in, all is fine.


How I Solved the YOUTUBE Crashes on all of my Roku's

If anyone is still having their YouTube channel crash (no matter what Roku Device or Version you have), this may finally be an answer for you:

1)  The Core issue on all of my Roku's proved to start with my official Roku Account here at roku.com where all of my Roku Devices log into a single account.  When someone in our family is  using one of my devices and adds a new channel, that new channel gets added to all of my Roku devices because they are all tied to the single account at roku.com. 

If my wife adds a channel on her Roku 3, my Ultra Roku (when I refresh or check for updates or restart) will show her new channel on my screen, but at the bottom of my channel list. 

If she moves her new channel up her home page so it appears near the top for easier clicking, then my Roku will not show she has moved the channel up and I can choose to move any and all channels on my home page without changing her home page. 

But the point here is . . . if you have more than one Roku device all under one account at roku.com, then they will affect each other when reaching the MAXIMUM number of channels that a Roku device can handle, leading to a crash on selective channels.

Solution 1: Leave all Roku Devices in one account, but REMOVE/REDUCE the number of channels (which is what I did in the next step).

Alternative:  Separate all Roku Devices into their own separate Roku accounts if you do not want one device affecting another.

2)  On the oldest Roku 3 device that was crashing, I removed YouTube and YouTube TV right away.  I then reduced my remaining channel list from 225 down to 65 channels (with my wife agreeing to which channels we for certain wanted to keep), and it took me at least 30 minutes.  There were times when I had to refresh the home screen in order to get the option to Remove back up, as I was moving faster than the Roku was used to.  I then proceeded to do the following:

3) I then Restarted the Roku, guessing it needed to clear anything of old content.  I know there is another method of "clearing the cache", but I chose just to restart.  Also, I chose not to power off and power back on.  I just did a simple Restart from the regular System Menu.

4)  After the Restart completed, I then went back to System Menu and Checked for Updates.  Because the remaining 65 channels were not disturbed, nothing was noticed in new updates.

5)  My last "step" was to freshly install the YouTube App.  After it installed, I clicked on the option to Launch the channel.  The next thing my wife and I cheered at was the successful launch of our YouTube Channel!!! 

Summary:  I have poured over hundreds of comments on the forum and have read a lot of tips, suggestions, and even some narrow solutions that only worked for a few folks.  But in the end a thought came to me that this might be because of an over-loaded "hard-drive", like the ol' days when we were using 20MB hard-drives in PC computers in the 1980s -  and the whole PC would lock up - not because the operating software was not working, but because we tried to save everything to a little ol' tiny hard-drive.  Our new PCs have gigabyte and terabyte monster drives, but for whatever reason it looks like Roku devices and the use of a single roku.com account sharing with multiple devices - may have led to an overload when we reached 225 channels.  Hard to really say, but the above worked for me.

Please share your thoughts and experiences.  I'd love to see at least one Roku user post in this topic that the above steps worked for their household too.  If not, then I guess I really am the Man in the Moon by myself. 

 

Currently use 2017 Roku 4660 Ultra and Roku 3 (Model 4200x), Model N1000, Software V3.1 build 1011,

Previously owned: 2015 Roku 1 Legacy, and Model 2000c, Software V3.1 build 1011
Travelstar
Level 8

Re: YouTube January 2021 Update has killed the App

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OP here,

Unfortunately, that wouldn't have worked for my devices, they are split over 2 ROKU accounts. The devices on account A only have 10 apps on them, we keep things simple and only put on the apps we need, and Account B only has 8 apps on each device.

The process and resolution I established, and subsequently posted as my solution worked for me as the OP, clearly it hasn't worked for everyone, but this thread has expended significantly beyond my initial question and it is good to see so many different solutions for different ROKU users and devices.

The issue with the YT app affected all devices across both accounts with a mix of ROKU 2's and 3's (the ones that will take a Micro SD Card) and the newer Express models that don't. None of the devices were overloaded and none of the devices had the YT TV app on them either (which has been a problem for some).

Your input and findings are great and may help someone.

Its good to see the ROKU community so highly active and so many subscribers wanting to help each other out, I think we all deserve a little Kudos for that.

Thanks for sharing your findings 👍

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doctorjan
Level 8

Re: YouTube January 2021 Update has killed the App

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That fixed the problem for me.  Thanks!!!

I have seven Rokus in my home of various models. Only one was having the YouTube issue,  but when I removed it and reinstalled it,  it didn't change the problem on the one that was messed up. All it did was remove and reinstall on ALL of them. The ones that worked still worked,  and the one that didn't still didn't. Waiting that 30 seconds with the unit unplugged made all the difference in the world.

Thanks again. 

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