Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JoGo
Level 8

Re: YouTube Issues

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Followed your instructions. Still no luck. I have a Rough 4200x Roku3 player.

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Authorized_User
Level 7

Re: YouTube January 2021 Update has killed the App

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Public channels must be submitted to the Channel Store for the review and approval process. If the channel is not compatible with supported Roku hardware, their policy is it will not be approved. Not sure how you got confused, but this is the policy. If you have any constructive information about the problem, it would be welcomed.

Travelstar
Level 8

Re: YouTube January 2021 Update has killed the App

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Original poster here.

Just as an FYI, I did not mark this post as solved, I am not sure who did but as the original poster this was the solution that I tried just after I posted the initial issue and it worked for me. I apologise for not getting back onto here quickly afterwards and posting the below as the solution.

The solution may not work for everyone, but hopefully one of the variety of potential solutions provided on this post and the replies may help one or all of you.

My solution:

1) Uninstall the YouTube App.

2) Pull the power on the ROKU, don't bother restarting, I tried that but it made no difference.

3) Put the power back in after 30 seconds or so, the ROKU should have discharged within this time and install the YouTube App again.

4) Now restart the ROKU in the normal manner using the menu options.

5) Once it has restarted check the YouTube app and hopefully it is working again for you now.

Number 2 is the important one here but you obviously need to conduct this task at your own risk in case it damages your ROKU, it shouldn't - otherwise power cuts would kill them!

The above process worked on 3 x ROKU Express (2019), 2 x ROKU 2 and 1 x ROKU 3.

Good luck to those of you that haven't had any joy in getting the app working again.

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atc98092
Community Streaming Expert

Re: YouTube January 2021 Update has killed the App

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@Authorized_User 

There are channels in the channel store that are not supported by all Roku devices, and they are all approved. Developers are not required to ensure their channel works on all devices. Simply look at Disney+ or HBO Max. Neither will work on older devices, with Max being more lenient than Disney. Disney specifically is not available on some devices that Roku still supports with OS updates. Max is available on all devices that have Roku OS 9.3 or later. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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JoGo
Level 8

Re: YouTube January 2021 Update has killed the App

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Danny,

I have a Roku 4200X-Roku3 player. Tried everything you suggested. Removed the app, did a system restart, installed the You Tube App back, checked for updates when on the YouTube app twice. Still not loading and going back to the home screen. Can you please help. My unit software version is  9.4.0. build 4200-04

 

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JoGo
Level 8

Re: YouTube January 2021 Update has killed the App

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My model is 4200X-Roku3

Serial Number   1GU45U021311

Software version   9.4.0 . build 4200-04

YouTube APP not loading, going back to home screen. 

Tried your instructions. Still not working properly.

Please help.

Thank you.

 

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Patricija
Level 8

Re: YouTube January 2021 Update has killed the App

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This happened to me. You have to remove both the YouTube app AND the YouTubetv app and the do a system restart and re-add. I had tried everything else and nothing else worked and finally I did this today and it is fixed!!!!!

MilesT
Level 12

Re: YouTube January 2021 Update has killed the App

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Similar longstanding problem with all BBC apps (iplayer, news, sounds) on sone devices since 9.3.

Only solved by buying a new device (happy in this case upgraded to streambar)

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Cee1
Level 7

Re: YouTube January 2021 Update has killed the App

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Thank you so much @Patricija . I just tried it and it worked. Before I was only deleting the YouTube app and it didn’t work but when I uninstalled the YouTube TV app everything is back to normal. 

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ReactorJack
Level 7

Re: YouTube January 2021 Update has killed the App

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This worked for me on at least one of my boxes. Thanks!

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