Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 21

Re: Peacock TV

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There are multiple versions of the Express. The first version (3700/3710) is not supported. The newer versions are. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 18

Re: Peacock TV

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Check your model number via Settings > System> About.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 13

Re: You can now add Peacock to Roku

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@shelleyp wrote:

That's how I have Peacock: I'm an Xfinity user. And I've had it awhile with a Flex box Comcast provides.

You can also pay 5.00 a month for commercial-free Premium. Well worth the price.


FYI.

For those that are not Xfinity / Comcast customers. The commercial-free Premium tier is $9.99 a month.

TCL Roku-TV 55P605 (4K/HDR/DV) | VIZIO SB36512‑F6 ATMOS Soundbar | Fire TV Stick 4K
TCL Roku-TV 43S425 (4K HDR) | Fire TV Stick 4K
TCL Roku-TV 32S301 (720p) | Fire TV Stick 4K
YABER Y31 1080p LED Projector | Fire TV Stick 4K
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Level 7

Re: You can now add Peacock to Roku

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thanks  my 3700x express must not pass muster either.. 

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Level 7

Re: You can now add Peacock to Roku

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I've added Peacock to one device, and in my Roku account it shows that the app is installed, but it is not showing up in my app list on my Roku Express. Also not showing up in the channel store, new and notable, and it does not appear to be searchable. Is Peacock limited to a software version or specific devices. Thanks.

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Level 7

Re: You can now add Peacock to Roku

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Disregard. Cleary, I'm a dummy and did not read the post directly above mine.

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Level 18

Re: You can now add Peacock to Roku

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"Roku Express" doesn't give enough information. Roku has reused the Express name for several models, so the model NUMBER is needed. Find this via Settings > System > About, then consult the list of devices supported by Peacock, posted in this thread several posts before yours.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 9

Re: Cannot Install Peacock on a ROKU unit but can install on 2 other ROKUs

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My 3910 can't install it either, though my Roku TV and roku 4210 can.

 

Edit---scratch that; my "3910" is actually a 3710.

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Level 11

Re: peacock not showing up on my ROKU SE

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@andyross wrote:

It's possible they may not be supporting older models. I have a 3900 and Roku 4 and it's available on both. NBC will need to come up with a list of supported models, similar to what Disney and others have to do.


        Pay attention to your model number, not just your device name such as Roku SE , 3, or 4. It may be because of the architecture of the channel, but some older models may not ever be able compatible with these new streaming apps, and users may have to purchase a new device if they want these new streaming apps.  

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Level 11

Re: peacock not showing up on my ROKU SE

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@renojim wrote:

Channels added via the website don't show up immediately.  You either have to wait a day, reboot, or check for updates on each device.


      Check the channel store on your device, not on the website. I went on the streaming channels on my device right after I got the email on Monday that Peacock TV was available, by going to to featured or new and notable and the app was there. immediately. And I was able to go on, create the account and sign in and I've been watching Peacock TV for two days now. 

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