Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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andyross
Level 16

Re: Peacock still MISSING after Roku says "INSTALLED" ?!

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@jerswing wrote:

1) Used private channel link after Channels Search found nothing matching "Peacock"

2) Roku website confirmed "Installed" but I can see no such Channel

3) What am I missing here?  ... besides anything offered on Peacock??

4) Guess it's time for Chromecast!!

-------

Using Roku 2XS while awaiting for replacement of defective Express+

 


The key is that you are using an ancient Roku that Peacock's developers decided not to support.

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mgcaves
Level 7

Receiving Peacock on ROKU

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I had a older Roku device and could not receive " Peacock TV"  for FREE.    I recently upgraded to the newest  version of ROKU Express.   Now I can view Peacock and other channels that I wear not aware of including Apple TV. 

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Gregholm
Level 7

Peacock added to my channels but not on my device

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So I added peacock to my channels through my online account. But it will not appear on my channels on any of my roku devices? Why someone please help

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mikez1954
Level 7

peacocktv.com/tvRe: You can now add Peacock to Roku

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mgcaves
Level 7

Re: You can now add Peacock to Roku

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Yes, you can If you have a newer ROKU device ( example ROKU Express or ROKU TV).  I had a a Older ROKU Device and then bought a ROKU TV.  

At that point I was able to View Peacock and just recently upgraded my ROKU device to a ROKU Express and now able to view  Peacock plus a bunch of others channels ( example Apple TV, Etc.)  

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renojim
Community Streaming Expert

Re: Peacock added to my channels but not on my device

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What are the model numbers of your Roku devices?  That channel isn't supported on all models of Roku.

Also, make sure you check for updates or reboot/restart your devices to get any channel added from the website to show up immediately.

Roku Community Streaming Expert

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makaiguy
Community Streaming Expert

Re: Peacock added to my channels but not on my device

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@Gregholm wrote:

So I added peacock to my channels through my online account. But it will not appear on my channels on any of my roku devices? Why someone please help


The NBC Peacock app for Roku was written by NBC to be compatible with the following Roku models (Check your model number via Settings > System > About):
(Current as of October 27, 2020. Check the source listed below for updates.)

Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later)
Roku TV and Smart Soundbar (model 5000X or later)

Source: https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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dormaj
Level 7

Peacock TV not available on Roku 1 2710X ?

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I have Peacock TV installed on my Roku 4k and TCL TV with Roku but I can't find the channel on my Roku 1 2710X.   Is it going to be available?  When?

When I go to the Channel store https://channelstore.roku.com/details/2dd1a2670117700b87d7a40bfa7e6138/peacock-tv it sys it is installed.  But, of course, it is not on my Roku 1.

Thanks in advance! 

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David_Russell
Level 7

Re: Peacock App doesn’t load on my roku but shows in the online store.

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Well that sucks. Obviously they just want to make us buy a new device. I'm inclined to just get a device other than Roku just on principle!

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makaiguy
Community Streaming Expert

Re: Peacock TV not available on Roku 1 2710X ?

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@dormaj wrote:

I have Peacock TV installed on my Roku 4k and TCL TV with Roku but I can't find the channel on my Roku 1 2710X.   Is it going to be available?  When?

When I go to the Channel store https://channelstore.roku.com/details/2dd1a2670117700b87d7a40bfa7e6138/peacock-tv it sys it is installed.  But, of course, it is not on my Roku 1.

Thanks in advance! 


When you install from the website it adds the channel to your Roku account, but it still must be downloaded to your Roku device(s).  Some of the newer channels were written to use the enhanced capabilities of more recent Roku models and can't be loaded on older less advanced models . 

The NBC Peacock app for Roku was written by NBC to be compatible with the following Roku models (Check your model number via Settings > System > About):
(Current as of October 27, 2020. Check the source listed below for updates.)

Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later)
Roku TV and Smart Soundbar (model 5000X or later)

Source: https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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