Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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TW3
Level 7

Yeah27

My device is overheating. I have moved locations, bought and installed a new HDMI cord, and turned off/on. Any tips?

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1 REPLY 1\
AvsGunnar
Community Streaming Expert

Re: Yeah27

If you have it plugged into a wall outlet rather than the TV's USB power port, and you have tried different locations and it continues to overheat, then you can reasonably conclude an internal device issue that needs replacement.  If less than a year old, then should qualify for free replacement.

https://support.roku.com/article/208757058

If your device is a Streaming Stick, Roku does offer a free HDMI extender that may help to put some distance between the TV and the Stick. https://my.roku.com/hdmi and  https://support.roku.com/article/115008193567

Roku's info regarding overheating...pretty basic. https://support.roku.com/article/226794787

 

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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