Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
To get the email thru, I did fudge a bit and said I had a roku express on the pull down menu, you are right there isn't an selection for roku 1 on support page...we will see if if I have displeased the gods or not..wall Mart had a 32inch smart tv for 128...I live in an rv and I want to keep my trusty Panasonic 24inch ...it fits perfectly in my living area..
Thank you for this discussion. I thought I was the only one having problems until I found this board. Same issue here with YouTube on my Roku 1. Software Version 9.2.0 Build 4804-06 YouTube Version 2.0 Build 91000080 I did the report problem "User Interface is not working" several times now over two days. It is upsetting that companies like Roku have no direct support email or phone number. Do they even read these boards?
I've been looking at smart tv's I've seen the roku tv.....just waiting till after Xmas for obvious reasons...given the non response from roku support I'm looking at the smart tv...I mean what can't you get on the smart tv that you can on the roku.??
Cblucas3, just to say I did it, I performed the factory reset on my Roku 1. As others have indicated, that does not help the YouTube enlarged screen issue. All that did was waste 20 minutes of my time re-logging back in and setting my preferences again. Don't waste your time.
This is a coding or programming issue with YouTube, Roku, or both. Far too many people have the same problem that began at the same time, and I find it hard to believe that Roku's engineers have no knowledge of this issue. All they have to do is acknowledge the problem and let us know they are working on it. To stay silent is about the lowest customer service you can get.
YouTube not working is a deal breaker. If not fixed soon, I'll be moving to their competitors.