Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 9

Re: YOUTUBE screen is so big it does not fit my TV.

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Thank you very much, RokuTannerD.  It means lot to know that someone at Roku has heard our voices and knows about this issue, along with passing this along to the YouTube Team.  Much appreciated.

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Level 7

Re: YOUTUBE screen is so big it does not fit my TV. Roku support phone #

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I have Sharp Roku TV and am having the zoomedin issueon YT and OTA and movies on Roku.

[content removed]

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Level 7

Re: YOUTUBE screen is so big it does not fit my TV.

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I swapped out my red white yellow cables(rca) to HDMI and cleared up problem...if you dont have hdmi connections there are adaptors that can you can use to make it hdmi compatible 

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Level 7

Re: YOUTUBE screen is so big it does not fit my TV.

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The HDMI cable and adapter sort of works, but causes my Roku SE to think I have an HD TV when I have SD (Standard Definition) and stretches everything which is now 16:9 to fit a 4:3 screen. There is no way to compensate for that through Roku, YouTube, my SD TV, or the HDMI adapter.

I am hoping the YouTube brainiacs fix the problem they created instead of making us buy things, create work-arounds, or stand on our heads to make their channel viewable again.

Footnote:  01/10/2020 YouTube Update has corrected the problem for me as well.

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Level 7

Re: YOUTUBE screen is so big it does not fit my TV.

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aerobroken - another week passed and it's still not fixed. Are you going to try and call YouTube support again?

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Level 9

Re: YOUTUBE screen is so big it does not fit my TV.

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Yes, I will call YouTube Premium Support on this coming Monday. Trying to give them time to get the update done. I haven't given up, and will update after I call them then. 

Community Manager
Community Manager

Re: YOUTUBE screen is so big it does not fit my TV.

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Thanks for continuing to share your experiences here. We have an update to share. 

YouTube has released an updated version of their channel (app) for some devices today that should help address this issue with display size. Please try checking for a system update in Settings>System>About, or remove the channel, restart your Roku device entirely, then add the channel back once more to download the latest version. 

Let us know if this helps!

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Level 8

Re: YOUTUBE screen is so big it does not fit my TV.

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This update worked.  I can again get Youtube.  Thank you for addressing this problem. 

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Level 8

Re: YOUTUBE screen is so big it does not fit my TV.

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Youtube channel is working again here, thanks!

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Level 9

Re: YOUTUBE screen is so big it does not fit my TV.

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The recent update fixed my issues as well. I've also called and thanked youtube premium and asked them to thank the department that the devs work in for getting this resolved.

 

Thanks also to Roku, and everyone else for all the help and providing your information. If any of you are YouTube Premium Paying Subscibers. Just call them explain the inconvenience this caused and request a one month credit. They gave me one for the inconvenience for the past month.