Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Boltsfan2
Level 7

Xumo won't fully load on Roku 3930ox

Xumo won't fully load. Gets to about 90% and then just sits there.

Roku device 3940ox

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2 REPLIES 2\
StreamerUser
Level 20

Re: Xumo won't fully load on Roku 3930ox

You provided 2 different models #s:  3930 and 3940:

Reinstall Xumo:

1) Remove the Xumo app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the Xumo app

(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

Otherwise:

1) Report the app to Roku:  Highlight Xumo/Options/Guve us feeback/Channel failed to launch

2) Contact Xumo:    https://info.xumo.com/contact-us

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Boltsfan2
Level 7

Re: Xumo won't fully load on Roku 3930ox

I'll give it a try.

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