Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Xfinity stream dvr

Within the last few days my 2 ROCU devices are getting hung up playing back dvr recordings through the xfinity stream app. They play back partially freeze returning an error showing ERROR:TVAPP-00331 

I tried a brand new streaming stick+ yesterday with the same problem.

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Level 7

Re: Xfinity stream dvr

My picture is freezing today when trying to watch my recorded dvr programs thru xfinity stream beta on my roku.  Any suggestions?  It's happening on both tvs.

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