Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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GUFA
Level 7

Xfinity stream beta cloud dvr isnt working on Roku smart tvs

In my old house I can see all the recordings on my Comcast DVR I move to another house and since then I can’t see the recordings shows in none of my 3 Roku a devices! The Xfinity beta app works but doesn’t show all the recordings on the DVR this is a pain in the neck! Comcast technician make refreshing and nothing works

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RokuKariza-D
Roku Employee
Roku Employee

Re: Xfinity stream beta cloud dvr isnt working on Roku smart tvs

Hello @GUFA

Thanks for the post.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If the issue persists after attempting the suggestions above, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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