Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Gigi8
Level 7

Xfinity sports package won’t stream. Says subscribe but we already do.

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Yesterday, just when all the NFL games start Roku will not stream any sport stations thru Xfinity. Including the sports package we paid for with Redzone. It says must subscribe. But we already did. And ESPN AND NFL network do not require a subscription. So only the one tv with Xfinity box could be used.  WTF? And the NFL app on Roku doesn’t give Xfinity as a provider. So what’s up?

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DBDukes
Community Streaming Expert

Re: Xfinity sports package won’t stream. Says subscribe but we already do.

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@Gigi8 

There is one variation I'm not seeing, and it's an important one. To reinstall an app, there are three steps, and the order is important.

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

I don't see step 2 listed in what you did. You gotta do step 2. And, you gotta do it between step 1 and step 3. Any other order won't do.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

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DBDukes
Community Streaming Expert

Re: Xfinity sports package won’t stream. Says subscribe but we already do.

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@Gigi8 wrote:

Yesterday, just when all the NFL games start Roku will not stream any sport stations thru Xfinity....


That can be read to say it worked, but then stopped at the time the games kicked off. Is that what you are saying? That the sports stations worked, but then stopped working when the games started?

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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Gigi8
Level 7

Re: Xfinity sports package won’t stream. Says subscribe but we already do.

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Sorry, no it was when I turned on the television to watch, as our ravens game was the late afternoon game, so I was surfing. And trying to watch Redzone. But not able to. And checked today. Still the same issue. All Roku software updated. We deleted Xfinity and reinstalled. Everything but taking the box outside and swinging it over our head while dancing. Sigh. Can only watch my sports on cable box on one tv. 

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DBDukes
Community Streaming Expert

Re: Xfinity sports package won’t stream. Says subscribe but we already do.

Jump to solution

@Gigi8 

There is one variation I'm not seeing, and it's an important one. To reinstall an app, there are three steps, and the order is important.

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

I don't see step 2 listed in what you did. You gotta do step 2. And, you gotta do it between step 1 and step 3. Any other order won't do.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

View solution in original post

Gigi8
Level 7

Re: Xfinity sports package won’t stream. Says subscribe but we already do.

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Sorry. I checked with my husband the Roku guru as I was loosing my NFL mind at the time and he assured me those were the exact steps he took. Thanks for the heads up though! 

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Gigi8
Level 7

Re: Xfinity sports package won’t stream. Says subscribe but we already do.

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I went back to him and said are you SURE you did this in the exact order and he said hmmm. So he did what you said AND IT WORKED! THANK YOU SOOOOO MUCH! YOU ARE A ROCK STAR! 🤩🤩🤩🤩🤩

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