Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Xfinity cant connect to new network

I recently got a new fiber network and I'm trying to replace my old xfinity network but not my cable services. When I try to use the new network on my roku devices I cant connect to the xfinity app, but I can do so on the xfinity network. Do I have to use their network to use their app? It just seems silly that I cant use my cable services on Roku with a diffrent provider.

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