Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Xfinity beta

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First of all, why doesn’t roku have any support personnel that can be contacted directly?

xfinity beta: yes I have read previous posts. I have a particular remote/stick that every night, yes every night, hangs on initializing. I have to remove the xfinity channel, restart the roku system, reload the xfinity channel in order for it to operate.  Once ok.  Twice a bit annoying.  Every night is a pita.  Does anyone have a permanent solution aside from tossing it?

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Roku Employee
Roku Employee

Re: Xfinity beta

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@Frs 

Thanks for the post.

I'd recommend reaching out to Xfinity directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Xfinity channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.xfinity.com/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Xfinity beta

Jump to solution

@Frs 

Thanks for the post.

I'd recommend reaching out to Xfinity directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Xfinity channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.xfinity.com/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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