Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Xfinity beta

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Hi, silly question, I bought a TCL TV with ROKU capability. We are using the TV outside. I have xfinity for my cable and internet. I noticed an xfinity beta app and set it up as directed and can now stream my xfinity service on the TV. I just want to know is this a free service like the xfinity stream app on my phone?

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Roku Employee
Roku Employee

Re: Xfinity beta

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@Kimd1984 

Thanks for the post.

There should be no cost to use the Xfinity Beta channel as you use your TV provider to authenticate access to that channel.

For more information about that channel's features and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Xfinity beta

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@Kimd1984 

Thanks for the post.

There should be no cost to use the Xfinity Beta channel as you use your TV provider to authenticate access to that channel.

For more information about that channel's features and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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