Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Xfinity beta error TVAPP-00101

I have a Roku Ultra. After adding the Xfinity app and going through the sign in/activation step, I am taken to a screen that reads: Welcome!  This device can only access Xfinity Stream on your in-home Xfinity Wifi. I have top-tier internet through Xfinity, as well as an Xfinity cable subscription. My Roku is connected to my home wifi with no connectivity issues, all other apps work fine. I use the Stream app on my phone without issue. I have tried resetting my modem, router, Roku, as well as uninstalling and re-installing the app many times. Has anyone else had this problem?

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11 Replies
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Level 7

Re: Xfinity beta error TVAPP-00101

I am having the same problem. Have done the same things to my TV/Xfinity modem. I’m completely hopeless at this point.

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Level 7

Re: Xfinity beta error TVAPP-00101

I was fine until two days ago and then started getting the error TVAPP-00101.  I have been on the phone with Comcast for about 2 hours troubleshooting but they are unable to figure out why I am not able to connect.  I have the issue on both a Roku Express and a Roku Ultra.  Both are connect to my Xfinity home network.

Very Frustrating.

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Level 7

Re: Xfinity beta error TVAPP-00101

It was the same for me as well. I am wondering if ROKU had a system update that isn’t compatible with xfinity app

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Level 7

Re: Xfinity beta error TVAPP-00101

I’ve had the same problem with my Roku and Firestick, I think it’s on xfinity end of things...

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Level 7

Re: Xfinity beta error TVAPP-00101

I’m having the same issue. It was working fine and now nothing. I miss regular tv and I didn’t buy the tv to have to hook something up to the tv to watch normal channels. PLEASE HELP

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Level 7

Re: Xfinity beta error TVAPP-00101

The fix for me was that Comcast did not have the configuration on the modem that I purchased correctly matched to the MAC address.  They corrected the MAC address on their end and the issue was resolved.  

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Level 7

Re: Xfinity beta error TVAPP-00101

Thank you, I will reach out to them for them to resolve. 

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Level 7

Re: Xfinity beta error TVAPP-00101

Thank you!

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Level 7

Re: Xfinity beta error TVAPP-00101

did not fix issue still unable to connect to xfinity

 

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