Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have a Roku Ultra. After adding the Xfinity app and going through the sign in/activation step, I am taken to a screen that reads: Welcome! This device can only access Xfinity Stream on your in-home Xfinity Wifi. I have top-tier internet through Xfinity, as well as an Xfinity cable subscription. My Roku is connected to my home wifi with no connectivity issues, all other apps work fine. I use the Stream app on my phone without issue. I have tried resetting my modem, router, Roku, as well as uninstalling and re-installing the app many times. Has anyone else had this problem?
I was fine until two days ago and then started getting the error TVAPP-00101. I have been on the phone with Comcast for about 2 hours troubleshooting but they are unable to figure out why I am not able to connect. I have the issue on both a Roku Express and a Roku Ultra. Both are connect to my Xfinity home network.
The fix for me was that Comcast did not have the configuration on the modem that I purchased correctly matched to the MAC address. They corrected the MAC address on their end and the issue was resolved.