Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mmantel1
Level 7

Xfinity beta app

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I am getting an error message asking me to upgrade my subscription to certain channells. I know I already have these channels on my plan. please help?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Xfinity beta app

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@mmantel1

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/contact-us
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Xfinity beta app

Jump to solution

@mmantel1

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/contact-us
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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