Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RokuMary-F
Roku Employee
Roku Employee

Re: Xfinity beta app won’t sign in

Hi @Jwanderson,

Thanks for posting in the Roku Community!

For more information about that channel's account authentication functionality, It's best to reach out directly to get the channel going on your Roku. They can resolve the error you are having with the channel login. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves.

You can reach them here: Comcast Customer Service - Xfinity Technical Support 

Please keep us posted.

Best regards,
Mary

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Kathy3220
Level 8

Re: Xfinity beta app won’t sign in

Did anyone find a fix for this?  Both of my Roku's are not connecting xfinity app.  One is the TLC Tv Roku an the other is model 4660X2.  This issue started this morning.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Xfinity beta app won’t sign in

Hey @Kathy3220

I hope you're doing well.

We'd recommend following @RokuMary-F's suggestion in her post above. The channel provider are the best ones to help you out with this matter. 

Thank you for your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Kathy3220
Level 8

Re: Xfinity beta app won’t sign in

So when I asked if a solution has been found I was told to follow @RokuMaryF.  Well that does not help me.  I have followed all the steps as stated before I even asked for more help.  

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OwnerofDevices
Level 12

Re: Xfinity beta app won’t sign in

You need to read this thread and find out what Marry said.

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OwnerofDevices
Level 12

Re: Xfinity beta app won’t sign in

I use the Xfinity app daily and never have any issues and if I did have an issue, I would contact Xfinity.

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Kathy3220
Level 8

Re: Xfinity beta app won’t sign in

Since using the Roku, I have never had any issues with the Xfinity app until today.  And the issue happen on two separate devices.

I will check with xfinity.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Xfinity beta app won’t sign in

@Kathy3220

Thanks for the post.

We would recommend the following steps to see if it helps you with your issue:

  1. sign out of your channel (if you are currently logged in)
  2. remove the channel from your Home screen
  3. restart the Roku device
  4. add the channel back again
  5. re-authenticate the channel with your credentials

As stated previously, if you are still experiencing an issue with accessing the channel, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,

Danny

Danny R.
Roku Forum Moderator
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Kathy3220
Level 8

Re: Xfinity beta app won’t sign in

It has been a week now and I still can't use my xfinity app on both devices. Still doing the sign in death loop.  I have spent 6 (yes 6) hours with xfinity trying to fix this issue.  Yesterday I was online for 3 hours with xfinity rep.  I am waiting for a phone call to start troubleshooting again with xfinity.  Just wanted to update you all on what iam currently dealing with.

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Kathy3220
Level 8

Re: Xfinity beta app won’t sign in

So not sure what happen.  Went and reset (again) the TLC Roku TV this morning and low and behold the logon went through!  Had to leave for DR appt so I will try and sign on upstairs on my 4660x2 to see if it will go through as well.  Will keep you all updated.

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