Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I am in the exact same boat. Hope somebody can figure this out for us please. My wife fell asleep watching a show on the app and I attempted to change channel only to get the non stop 3 dots flashing forever. Tried to back track only to be asked to log into account which I did only to have this repeat itself over and over. This is on a TCL Roku tv in which I have a fire stick also connected to and which the Xfinity app is working fine on. Xfinity app also working on my phone so the Roku option is not allowing app to function properly.
I own 3 Roku TVs and a soundbar that also streams and the only problem that I have do to the update is on one of my Westinghouse's that has an antenna attached is showing one bar of signal strength instead of the actual signal strength. If I was having an issue with the Xfinty app I would contact Xfinity support. Xfinity will have more information and will be able to guide you in the right direction. Xfinity is responsible for it's app working correctly on Roku devices not the other way around.
We would be more than happy to look further into this issue for you.
Did you restart your Roku before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we suggest giving it a shot once again.
If the issue still persists, can you please provide us with the following information:
Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
steps to reproduce the issue you are seeing
provide us the screenshot of the issue
Once we have this information we will be able to pass it along to the appropriate team to investigate further.
That problem still exist for me with the Roku devices. I have 3 devices and none of them will allow me to sign in to the Xfinity beta streaming app. I have tried everything that was mentioned above. The model number is 3800x. Help.