Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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goty2019
Level 7

Xfinity app

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I installed the Xfinity app and activated the app.  I receive this message "We cannot support your video service within this app but we're working on it."  I have Xfinity internet but I'm using my own router.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Xfinity app

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@goty2019 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Xfinity app

Jump to solution

@goty2019 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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