Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
skoralew
Level 7

Xfinity app wont load

When I try to load the Xfinity app-  it goes to the loading screen for a moment then kicks back to the home screen.  I have tried the app on all 3 of my TV's with different model Roku's with no luck.  I have removed and re-added the channel and that didnt work.  App does work on smart TV so has to be a Roku issue.

Labels (1)
0 Kudos
13 Replies
DBDukes
Level 14

Re: Xfinity app wont load

Keep in mind that removing and re-adding an app is a three step process, not a two-step process. If you skip a step, or do them out of order, it won't work.

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

All three steps, in that order. Try that and see if the app starts working.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
0 Kudos
SueJ5
Level 7

Re: Xfinity app wont load

I tried the 3 steps on my Roku Ultra and it did not work either. I am having the exact same issue with Xfinity Streaming channel, as well.

0 Kudos
cakels
Level 7

Re: Xfinity app wont load

I have the same problem which started yesterday. I rebooted my modem and followed the 3 steps, was on a chat with Xfinity for 45 minutes. We tried the channel on my computer in incognito and it worked fine. Still can't get Xfinity to work on our 2 tv's. All the other channels are fine. What else can we do?

 

0 Kudos
malayt
Level 7

Re: Xfinity app wont load

I am having the very same issue with my Roku and  the Xfinity App.

It started around 3:30 p.m. CST yesterday.

I have tried restarting my modem, removing the Xfinity App, adding the Xfinity App.

It acts like it is working.....says it is Initializing, shows the lineup briefly and then goes back to the main menu.

I tried it on three (3) TVs and it does not work!

0 Kudos
CathyH
Level 7

Re: Xfinity app wont load

Thanks for the idea, but unfortunately that process does not help for this problem.

0 Kudos
Rich235
Level 7

Re: Xfinity app wont load

Exact sam problem on my two TV's with ROKU sticks.  Any ideas on how to get this Xfinity app to work?

0 Kudos
C_I
Level 12

Re: Xfinity app wont load


@skoralew wrote:

When I try to load the Xfinity app-  it goes to the loading screen for a moment then kicks back to the home screen.  I have tried the app on all 3 of my TV's with different model Roku's with no luck.  I have removed and re-added the channel and that didnt work.  App does work on smart TV so has to be a Roku issue.


        Remove the channel then reinstall it. See if that helps.  Any other problems, contact Xfinity directly. 

0 Kudos
whyisithappin
Level 7

Re: Xfinity app wont load

I'm so glad I checked this chat! Now I know I'm not insane! Re-installed 3 times... driving me crazy. Good to hear I'm not the only one.

0 Kudos
Rich235
Level 7

Re: Xfinity app wont load

I've got two TV's with Roku sticks and the Xfinity beta app is a real disappointment.  Im switching to ATT for internet service only and will just stream content.  Might get a new roku TV as that OS has more apps/channels than other smart TV operating systems.  I'm done trying to figure out the Xfinity app.  Its been in existence for many years and still beta.  Comcast would rather you rent a box to watch thier channels I suppose.  Customer service with them is non existent, not going to miss it.  

BTW tried the suggested procedure to get the app to work several times, still no luck.  

0 Kudos