Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Xfinity app not working

I have two different rokus at two different homes with two different xfinity accounts. My main home works for the xfinity app but not on 2nd home - even with 2 different roku accounts. Is there fix? 

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Level 19

Re: Xfinity app not working

Are your Rokus different models, with the one not working being the older one?
To check model name and number: Settings > System > About


The "XFINITY Stream Beta" channel works on these Roku devices:

Roku TV (5XXX, 6XXX: Models within the 5000 and 6000 range)
Streaming Stick (3800, 3600)
Streaming Stick+ (3810)
Express (3900, 3700)
Express+ (3910, 3710)
Premiere (4620)
Premiere+ (4630)
Ultra (4660, 4640)
Roku 4 (4400)
Roku 3 (4200, 4230)
Roku 2 (4210)

The XFINITY Stream Beta Channel will only appear in the channel store for eligible devices. Please verify you have one of the above devices if you do not see the channel in your channel store.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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