Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mikeflo
Level 7

Xfinity app crashing on startup - 2/26/2021

Starting mid-day on 2/26/2021 the Xfinity app started crashing just after starting up.  Restarting the Roku Ultra did not solve the problem.  Removing and reinstalling the app did not solve the problem.  All other apps work fine. Any suggestions?

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8 Replies
boogernose
Level 18

Re: Xfinity app crashing on startup - 2/26/2021

https://www.xfinity.com/support/

Xfinity publishes and maintains their own app

Sometimes these problems disappear in time if you let them know.

---A problem clearly stated is a problem half solved---.
windowsue
Level 7

Re: Xfinity app crashing on startup - 2/26/2021

same problem here.  did they fix it?  

 

ofd48922
Level 7

Re: Xfinity app crashing on startup - 2/26/2021

Has anyone who experienced this problem gotten it fixed? What needs to be done? 

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ms_patti
Level 7

Re: Xfinity app crashing on startup - 2/26/2021

I spent hours talking to several Xfinity tech support staff and we did everything, checked everything from there end to mine and everything was fine. I can watch Xfinity Stream just fine on my laptop and all 3 of our tv's are doing the same thing using different Roku remotes of different models. They are sending out a tech to my house tomorrow so they can check it themselves from here with there equipment. Xfinity received calls all day about this same issue and every one of them were using Roku devices. I hope it fixes itself before tomorrow...

 

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MensaK
Level 7

Re: Xfinity app crashing on startup - 2/26/2021

Just hooked up my Roku -wasused in recent years past and having the Xfinity stream app crash right away -any thing to do to fix it?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Xfinity app crashing on startup - 2/26/2021

@MensaK

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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crissytd2010
Level 7

Re: Xfinity app crashing on startup - 2/26/2021

Not the original poster, but its 3/26/21 and my Roku TCL suddenly has this issue starting three days ago.  I deleted the app, checked for Roku updates (there were none), restarted the tv and reinstalled the Xfinity app.  Xfinity app still did not work.

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RokuMary-F
Roku Employee
Roku Employee

Re: Xfinity app crashing on startup - 2/26/2021

Hi @crissytd2010,

Thanks for the post.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
You can reach Xfinity Support here: https://www.xfinity.com/support/contact-us

Thanks,

Mary

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