Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Xfinity Streaming App Error Message: Can only be acess to your in-home WiFi .

When trying to stram on the Xfinity Roku app on Roku express I'm getting the erorr message that states "This device can only acess Xfinity Stream on you in- home Wifi. Use the app on your samrtphone, tablet or laptop to watch on the go, any time you like." I'm on my home wifi on my home TV. I called Xfinity and they stated that the Roku Xfinity app needs to be updated and that I should contact Roku. How do I accomplish this task.

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Roku Employee
Roku Employee

Re: Xfinity Streaming App Error Message: Can only be acess to your in-home WiFi .

@GRClausman 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to Xfinity directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Xfinity channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.xfinity.com/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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