Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Xfinity Stream app with my Roku streaming stick + 3810

I have two Roku Streaming Stick +'s but can't seem to load the Xfinity Streaming app. Can someone help me find the instruction to load it. I search for it and it says loading for a second and then nothing happens, it says add channel etc but does nothing.



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Roku Employee
Roku Employee

Re: Xfinity Stream app with my Roku streaming stick + 3810


Thanks for the note.

Are you able to add other channels? How many channels do you currently have on your Roku account? Are you currently connected to your wireless network and able to stream content on your other channels?

Have you tried restarting your device from Settings>System>System restart. Once your player starts up again, add the channel once more. Does this clear up the issue you are seeing?

For more information about how to add channels, visit our Support page here: How do I add channels to my Roku® streaming device?

Please keep us posted.


Danny R.
Roku Forum Moderator
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