Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Xfinity Stream Beta - failed install

I try to add this channel but it just says it failed to add. Gives me no reason or error code to look up. And there is no way to call/chat/email into Roku support for help. 

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Roku Employee
Roku Employee

Re: Xfinity Stream Beta - failed install

Hi @charneyg

Thanks for the post.

Could you tell us how are you adding the Xfinity channel? Is it directly on your TV screen or from the website? Please also provide us the model number of your Roku device. It can be located by navigating to Settings > System > About

With more information, we can assist you further.

All the best,

Kariza D.
Roku Forum Moderator
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Level 7

Re: Xfinity Stream Beta - failed install

Tried adding direct on tv. Result channel install failed.

tried on the website, then did manual update still not added

Roku 2710x-roku1



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Community Streaming Expert

Re: Xfinity Stream Beta - failed install

Your old Roku 1 2710 is not listed on Xfinity's page of Roku devices they support:

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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