I try to add this channel but it just says it failed to add. Gives me no reason or error code to look up. And there is no way to call/chat/email into Roku support for help.
Hi @charneyg
Thanks for the post.
Could you tell us how are you adding the Xfinity channel? Is it directly on your TV screen or from the website? Please also provide us the model number of your Roku device. It can be located by navigating to Settings > System > About.
With more information, we can assist you further.
All the best,
Kariza
Tried adding direct on tv. Result channel install failed.
tried on the website, then did manual update still not added
Roku 2710x-roku1
thwnks
Your old Roku 1 2710 is not listed on Xfinity's page of Roku devices they support:
https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku