Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Riales2011
Level 7

Xfinity Steaming

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We just bought our Roku and downloaded the Xfinity stream app for it and logged in and it will only show our purchased items nit doesn’t give us the option for live tv... any ideas on how to fix this? 

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RokuTannerD
Level 19

Re: Xfinity Steaming

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@Riales2011 Thanks for the note here. For help with issues you may encounter inside the Xfinity Stream Beta channel, you'll want to contact Xfinity support for more help. They may need to review your account/subscription, and can help answer other questions about using their channel (app). You can reach them directly here: https://www.xfinity.com/support/

 

Thanks,

Tanner

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boogernose
Level 18

Re: Xfinity Steaming

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You should contact Xfinity.

I assume you did the activation thing with a computer......

https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku

Otherwise are you in a Locast supported area???

https://www.locast.org/

---A problem clearly stated is a problem half solved---.
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RokuTannerD
Level 19

Re: Xfinity Steaming

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@Riales2011 Thanks for the note here. For help with issues you may encounter inside the Xfinity Stream Beta channel, you'll want to contact Xfinity support for more help. They may need to review your account/subscription, and can help answer other questions about using their channel (app). You can reach them directly here: https://www.xfinity.com/support/

 

Thanks,

Tanner

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Goddessglam
Level 7

Re: Xfinity Steaming

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I need help with this exact thing. I contacted Xfinity and they tried everything...I reinstalled at least 6 times...restarted Roku...then they were at a loss and said to contact Roku! Help!!

[personal information removed]

RokuDanny-R
Roku Employee
Roku Employee

Re: Xfinity Steaming

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@Goddessglam 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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