Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Hi, I have installed a roku stick a few weeks ago and all has been working well until today. While I can access all my other apps, netflix, hulu etc., when I try to access the xfinity app It shows me the guide listing of all the channels available and when I click on a specific program it does show me the explanation of what the program is but when a push the watch button all I get is a black screen. My Comcast cable Box is working perfectly and I have tried resetting and restarting the roku stick without any success.
@alott11 wrote: Now it's not working on any device. Error message 160000
Just remember that they do call it a beta. But my past experience with the cable company (it's changed names several times since then, but they still seem to act the same) is they only care about the customer when enough people complain.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.