Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Xfinity Error:-500

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Xfinity Beta App on Roku StreamingStick+ isn't working past 2 days. Xfinity support tested all connection and setting on there end, seems all okay. What could go wrong or why I cant stream only the Xfinity Beta App on Roku StreamingStck+? All other Apps work fine. Error 500 appears all the time.

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Roku Employee
Roku Employee

Re: Xfinity Error:-500

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@Salk 

Thanks for the post.

For more information about that channel's error and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 18

Re: Error:-500

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We see LOTS of complaints here about the the app Xfinity supplied for Roku.

When problems are confined to one channel app, there is a chance the channel installation has been corrupted and it needs to be replaced with a fresh install.

 Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory so you get a complete reinstall. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Roku Employee
Roku Employee

Re: Xfinity Error:-500

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@Salk 

Thanks for the post.

For more information about that channel's error and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Error:-500

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I tried these steps, still getting error -500. I should also point out that after reinstalling it does not even prompt me for my xfinity login, which it should after deleting and reinstalling the app. Help! This has been going on for days...

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Level 7

Re: Error:-500

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Same problem here. I’ve tried to solve and keep getting Error 500

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Level 7

Re: Error:-500

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I finally got it fixed! I saw in the Xfinity forum that someone had luck by using the Phone app for Roku, then deleting the Xfinity beta app via the Phone app.Then reinstall the Xfinity app still using your phone app. Then I got prompted to use a device to punch in the code that suddenly appeared on my tv screen at xfinity.com/activate. Hope this works for You. 

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Level 7

Error code -500

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I am getting an error code -500 when trying g to open my Xfinity app on my Roku tv. I never had issues before. I’ve tried everything. Please help.

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Level 7

Re: Error code -500

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I am too and cannot get anyone at Xfinity to understand.  The latest rep told me to just wait.. its been 4 days!

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Level 7

Re: Error code -500

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Highlight the app and hit the * on the roku remote.  Click on check for updates and let that run.  That fixed my issue. 

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