Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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leu1003
Level 7

Xfinity Beta App Issues

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I have been having this issue with the Xfinity Beta App for days now. I start the app in Roku, app say "initializing" then I get a black screen that says- Sorry! Something went wrong. Please try again later (Error).

I've deleted the application then restarted the device from Settings>System>System restart with no success.

 

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Community Manager
Community Manager

Re: Xfinity Beta App Issues

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Sorry to hear about the issue you're running into! 

As a reminder, the Xfinity Stream Beta channel requires you to use an Xfinity internet connection, and have a valid subscription that includes this service. If removing the channel, then restarting your device before adding the channel back again isn't clearing up the issue, please follow up with Xfinity directly to report the issue and request additional support. You can reach Xfinity Support here: https://www.xfinity.com/support/contact-us

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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atc98092
Level 13

Re: Xfinity Beta App Issues

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Well, they do call it Beta for a reason. You'll really have to contact them to see what's happening. 

Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Community Manager
Community Manager

Re: Xfinity Beta App Issues

Jump to solution

Sorry to hear about the issue you're running into! 

As a reminder, the Xfinity Stream Beta channel requires you to use an Xfinity internet connection, and have a valid subscription that includes this service. If removing the channel, then restarting your device before adding the channel back again isn't clearing up the issue, please follow up with Xfinity directly to report the issue and request additional support. You can reach Xfinity Support here: https://www.xfinity.com/support/contact-us

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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