Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Xfinity BETA buffering a lot and online connect fails

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2 Replies
Level 21

Re: buffering a lot and online connect fails

Don't forget that Xfinity themselves call their channel a BETA. Many people for some time have reported problems with it. If your problem is just with that channel, and everything else works fine, then the problem is with the Xfinity channel, and Xfinity is the only ones who can help.

Roku doesn't create or support any of the available channels other than Roku Media Player and The Roku Channel.

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Roku Employee
Roku Employee

Re: Xfinity BETA buffering a lot and online connect fails


Thanks for the note.

As @atc98092 mentioned, we would recommend removing the channel, restarting your device, and adding the channel to see if that resolves your issue.

However, if you are having issues with connecting to your internet when performing a connection check on your device, we would recommend taking a look at troubleshooting steps provided by our Support page here: How do I check the connection to my home network and the internet?


Danny R.
Roku Forum Moderator
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