Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Xfinitiy Streaming App

Having a hard time downloading the Xfinity Streaming App on my purple streaming stick. I keep getting an error message that states "channel install failed". Please help!! How did you guys get around this to install. 

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Xfinity Streaming App


Thanks for the inquiry.

The most likely reason you are unable to download the channel is that it does not support your device.

Your purple streaming stick is the Roku Streaming Stick 3500, and doesn't appear to be supported by the Xfinity Stream Beta App.

For more information about supported device, visit Xfinifty's support page here: Activate the Xfinity Stream Beta App on Roku


Danny R.
Roku Forum Moderator
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