Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Dewann98
Level 7

Wrong movies Black water and the Honey Mooners

I tried watching Black Water starring Juan Claude Vandamme and got a movie about an alligator trying to eat people. They have the Honey Mooners movie Starring Cedric the Entertainer up but it shows a 2003 movie called the honey mooners starring Jonathan Byrne.

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4 Replies
DBDukes
Level 15

Re: Wrong movies Black water and the Honey Mooners

This is on what app? Netflix? Hulu? Amazon Prime Video? Which service exhibited this behavior? (That's kinda important to know.)

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Dep33460
Level 7

Re: Wrong movies Black water and the Honey Mooners

It happened to me on the Roku Channel. Advertised the Van Damme “Black Water” movie but showed a different, terrible “Black Water” movie. 

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DBDukes
Level 15

Re: Wrong movies Black water and the Honey Mooners

Sure enough, the low-rated 2007 Australian film Black Water plays instead of the low-rated 2018 US film Black Water that is advertised.

Maybe @RokuDanny-R or @RokuMary-F can weigh in on it.

Roku should either fix the image/description to indicate the older film, or show the newer film that is advertised.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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RokuMary-F
Roku Employee
Roku Employee

Re: Wrong movies Black water and the Honey Mooners

Hi everyone,

We appreciate your posts.

Thanks for getting in contact about The Roku channel content issue.

We're aware of the issue and it's currently under investigation. Once they provide me with an update I'll be sure to let the Community know.

Thanks,

Mary

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