Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lexi0526
Level 7

Wrong movie (with the same title) plays

I’m trying to watch the movie called “Descent” on the Roku Channel. The thumbnail, description, and actors all indicate that it should be the movie starring Luke Perry. This movie is supposed to be PG and family friendly. (https://m.imdb.com/title/tt0437152/)

However when selecting the movie another movie called “The Descent” actually plays which is a British Horror Film that is rated R. Needless to say it’s not a great movie to watch with my 10 year old. (https://m.imdb.com/title/tt0435625/)

It appears both movies are from 2005 and with such similar names I’m guessing this was a mistake. However I’m hoping that either the right movie can play, or the description can be corrected so no one else has to explain a gruesome death to their 10 year unexpectedly. 

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Wrong movie (with the same title) plays

@Lexi0526

Thanks for letting us know about the issue you are experiencing.

I have passed along your concerns to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rdsx45l
Level 7

Re: Wrong movie (with the same title) plays

there are two movies named Blackwater, one from 2007 and one from 2018.  Both titles play the same movie (blackwater 2007).

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RokuDanny-R
Roku Employee
Roku Employee

Re: Wrong movie (with the same title) plays

@Rdsx45l

Thanks for the post.

Can you please provide more information about the issue you are seeing? What channel are these movies found?

With more information we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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