Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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azaleadawn223
Level 7

Wrong movie plays with same title

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Jane Eyre listed for viewing on the Roku Channel is not the video that plays when you choose to watch. Description error vs actual video is not the same. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Wrong movie plays with same title

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@azaleadawn223 

Thanks for the post.

We believe this issue has now been resolved. We would recommend checking the title to see if everything is working properly.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Wrong movie plays with same title

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@azaleadawn223

Thanks for the post and great catch!

I've passed along your concerns to the appropriate Roku team for further investigation.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Wrong movie plays with same title

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@azaleadawn223 

Thanks for the post.

We believe this issue has now been resolved. We would recommend checking the title to see if everything is working properly.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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ksull627
Level 7

Re: Wrong movie plays with same title

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Having same issue with moved title: LUZ, it's playing some awful movie in it's place.

Doesn't appear to be a work around but it's definitely the wrong movie. Terrible movie in its place.

Seems to be a common problem not easily address but through this forum. 


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RokuKariza-D
Roku Employee
Roku Employee

Re: Wrong movie plays with same title

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Hi @ksull627

Thanks for bringing this to our attention.

Could you tell us where or on what channel you are accessing the movie? We'd like to know more about how we can help.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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