Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Wrong movie plays The Suspect

I went to play a movie on the roku channel called the suspect from 2103 with sterling k brown. The description for it actor info and picture all display for this movie but when I played the movie it wasn’t this movie. It opened up a movie from Showbox and the movie also called the suspect played which was a korean film from 2014 and not the one I was trying to watch or described. 

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4 Replies
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Level 19

Re: Wrong movie plays The Suspect

Thanks for letting us know about the crossed wires here! We'll share this report with our team so they can take a closer look and help get things sorted out. 

 

Thanks,

Tanner

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Level 7

Re: Wrong movie plays Shattered

I got the same problem actually I ran into this several times with wrong listings.  I searched for a 1991 move Shattered with Tom Berenger.  when I click on the movie to play it, the pic of the movie is correct but it plays a 2017 movie with the same name what's up with this?  will someone fix this?

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Roku Employee
Roku Employee

Re: Wrong movie plays Shattered

@saturnsc2

Thanks for the note.

How are you searching for the movie Shattered?

What channel are you trying to the movie through? Can you provide us with screenshots to show what behavior you are seeing?

Please keep us posted so we can take a look further into this issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Wrong movie plays Shattered

when I search for shattered by either typing it in or using the voice control remote the search results bring up 3 movies with the same name.  the first one is a 2019 movie about war, the second one is a 2017 movie which looks like some kind of love story (UGH!) & then the movie i'm trying to watch is a 1991 movie shattered with Tom Berenger.  when I click on the 1991 movie it brings up another screen which shows the movie description & pics & then what channels it's on.  all the info there is correct.  there's 3 free channels it's supposed to play on, Drama Movies Fawsome tv, Thriller Movies Fawsome tv, & then Fawsome tv Movies.  there's other channels which i have to pay for, but i'm, trying to use the free channels obviously first.  when I click on any of those channels it plays the 2017 shattered movie which s another movie & not the same.  the listings on roku have many errors.  this does the same thing on the roku box on the downstairs tv as well.....

I had the same issues with another move a while ago which I don't remember the name though...

the thread starter here seems to have the same issues i'm having....

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