Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ke-x0x
Level 7

Wrong Movie

The Honeymooners (2005) plays the wrong movie. It plays a movie that's also called the honeymooners but different actors from the description. 

 

#https://therokuchannel.roku.com/details/37e39bc46c1c5517bd9720f3c27ac02b/the-honeymooners

5 REPLIES 5\
RokuMary-F
Roku Employee
Roku Employee

Re: Wrong Movie

Hi @ke-x0x,

Thanks for the post.

We're aware of the issue and it's currently under investigation. Once they provide me with an update I'll be sure to let the Community know.

Thanks,

Mary

0 Kudos
Ic3man83
Level 7

Re: Wrong Movie

Hello, when will the issue be resolved? It's been almost 2 months since your post about this issue. 😩😁

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RokuKariza-D
Roku Employee
Roku Employee

Re: Wrong Movie

Hello @Ic3man83,

Thanks for the note.

We've followed this up with our team and once feedback is available, we'll let the Community know immediately. 

We appreciate your patience and understanding. 

 

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Jalulolep
Level 7

Wrong Movie advertised on 'featured free' page

Movie advertised is M. Night Shamalan's(sp?) Split with James McAvoy on the featured free page, but when selected you are directed to a different movie also titled 'Split' on tubi TV. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Wrong Movie advertised on 'featured free' page

@Jalulolep

Thanks for the post.

Can you please clarify where you are seeing this advertisement? Is this on the Roku Home screen or within a specific channel? In addition, can you please provide a screenshot of the advertisement you are seeing so we can investigate the issue further?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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