Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Philthy83
Level 7

Re: HBO Max can be accessed on your ROKU on Hulu

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Thank you for your solution! Great work around! Smiley Very Happy

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cushlomockree
Level 8

Re: HBO Max can be accessed on your ROKU on Hulu

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HBO Now is not a solution since it requires you to pay for a second subscription if you are already subscribing via your cable TV provider.

Both HBO Go and MAX allow you to use your cable subscription provider (like Spectrum, Comcast, etc.) login so you are not paying twice to access the same HBO content.

I now have to switch inputs to my SONY TV's Android environment to use HBO MAX.

dukiejosh54
Level 10

Re: HBO Max can be accessed on your ROKU on Hulu

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@cushlomockree That is not the case anymore, HBO Now has now become HBO GO. Anyone who has a subscription to HBO can use HBO NOW. They changed it when HBO MAX launched. I only subscribe to HBO through AT&T TV and i can use HBO NOW. 

fluke
Level 13

Re: HBO Max can be accessed on your ROKU on Hulu

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@dukiejosh54 wrote:

@cushlomockree That is not the case anymore, HBO Now has now become HBO GO. Anyone who has a subscription to HBO can use HBO NOW. They changed it when HBO MAX launched. I only subscribe to HBO through AT&T TV and i can use HBO NOW. 


The active page for HBO NOW list seven providers:

Consolidated Communications

Frontier Communcations

Google Fiber

Hulu

Liberty

Prime Video Channels

WarnerMedia Guest

 

The HBO Go activation page had A LOT more than just 7 providers to activate with.  I don't believe it is correct to say "Anyone who has a subscription to HBO can use HBO NOW."

The bottom line is that the AT&T/HBO self-imposed deadline for the banning of people paying for HBO Go has been reached.  AT&T/HBO had the option to push back the deadline for HBO GOne until a more smooth transition could be provided--but they selected not to.  They want the money and they just don't care if they deliver the service.

j_m_
Level 11

Re: HBO Max can be accessed on your ROKU on Hulu

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@fluke wrote:

 

The HBO Go activation page had A LOT more than just 7 providers to activate with.  I don't believe it is correct to say "Anyone who has a subscription to HBO can use HBO NOW."

The bottom line is that the AT&T/HBO self-imposed deadline for the banning of people paying for HBO Go has been reached.  AT&T/HBO had the option to push back the deadline for HBO GOne until a more smooth transition could be provided--but they selected not to.  They want the money and they just don't care if they deliver the service.


You do realize that list is much shorter compared to the old HBO Go one because many providers that were listed for HBO Go now provide HBO Max as part of their HBO subscription instead of this stripped-down version--and thus aren't listed there--right? This includes Xfinity sand other major providers. Also, on platforms other than Roku and FireTV, the HBO Now app was rebranded to HBO Max in an update. And it would have been on Roku and FireTV but for Roku and Amazon gatekeeping to get a cut and direct access to subscriber data--neither of which they are entitled to. But at least on FireTV you can easily sideload HBO Max.

dukiejosh54
Level 10

Re: HBO Max can be accessed on your ROKU on Hulu

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@fluke this is straight from HBO's SIte "HBO GO (rebranded as HBO). A streaming service included free with your paid HBO subscription through a TV provider. HBO subscribers may have access to HBO Max for no extra cost. To learn more, see I have HBO. Do I get HBO Max?"

HBO NOW and HBO GO have combined and turned into the HBO app. anyone who subscribes to HBO with any provider like spectrum or whatever can use the HBO app (formally known as HBO NOW and HBO GO). i made a mistake i subscribe to HBO from Spectrum not At&t. I have both and i got them mixed up but it is not on your provider list and i use the HBO NOW/HBO app on roku with no problems. 

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fluke
Level 13

Re: HBO Max can be accessed on your ROKU on Hulu

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@j_m_ wrote:

@fluke wrote:

 

The HBO Go activation page had A LOT more than just 7 providers to activate with.  I don't believe it is correct to say "Anyone who has a subscription to HBO can use HBO NOW."

The bottom line is that the AT&T/HBO self-imposed deadline for the banning of people paying for HBO Go has been reached.  AT&T/HBO had the option to push back the deadline for HBO GOne until a more smooth transition could be provided--but they selected not to.  They want the money and they just don't care if they deliver the service.


You do realize that list is much shorter compared to the old HBO Go one because many providers that were listed for HBO Go now provide HBO Max as part of their HBO subscription instead of this stripped-down version--and thus aren't listed there--right? This includes Xfinity sand other major providers. Also, on platforms other than Roku and FireTV, the HBO Now app was rebranded to HBO Max in an update.


 

What I realize is I was responding to someone that claimed that *anyone* with access to HBO now has access to HBO NOW. That statement just is not true.

You want to claim that is because they are getting access to HBO Max. Even HBO admits that not everyone has access to HBO Max and has stated in the fine print: "Access to HBO Max varies by provider. Check with your provider to make sure you have access to HBO Max."

But even if the person does have a provider that theoretically is giving customers access to HBO Max, that doesn't mean the customer has practical access. Of the customers that watched HBO Go in July on a Roku, 100% of them had a Roku setup to watch the content they were paying for. Even if a HBO GOne victim meets the demands of getting a Chromecast or Apple TV, that doesn't mean the device will get setup. There are members of the USA now being asked to self-quarantine and avoid contact with others. The person that assisted in setting up the Roku on their wifi may not be available. So will AT&T/HBO assist with getting a Chromecast or Apple TV configured? The answer I have found is *NO*. AT&T/HBO take people's money for HBO but don't take full responsibility for delivering the product. They have a clear conflict of interest in having moved forward with the July 31st deadline because all of the problems created are passed onto the customer and they have no interest in assisting with the mess they created.


@j_m_ wrote:
And it would have been on Roku and FireTV but for Roku and Amazon gatekeeping to get a cut and direct access to subscriber data--neither of which they are entitled to.

 

Where are you getting your information from? When Comcast resells HBO, they get a cut and access to the data of that shared subscriber. Same with Verizon, Cox, Spectrum, etc. Why exactly shouldn't Roku be any different for what is resold through Roku Channel? Where are you getting that Roku is demanding any data beyond that of customers shared by both Roku Channel and HBO were the customer selected to purchase HBO Max via Roku Channel?


@j_m_ wrote:
But at least on FireTV you can easily sideload HBO Max.

 

Is that an intentional method of access that is officially supported by AT&T/HBO? Or is it a side-effect that Android and Fire OS are similar? Is there any promise from HBO not to require Google Play services and code libraries to be installed in the future (which are not typically available on Fire OS)? Is there any promise from Amazon to always allow enabling "unknown sources" option?

One of the reasons I ask is because there have been issues with side-loading on Fire OS in the past. I even contacted Amazon support about one of the Fire OS updates making side-loading more difficult. What I was told was that support considered it a feature Fire OS broke functionality related to side-loading because installing from unknown sources voids the warranty. This statement seems to be an admission that Amazon actively violates the Magnuson-Moss Warranty Act. It also makes no sense as a reasonable excuse when the warranty already expired for the device I was contacting them about. But it also makes me suspicious of people that claim an app can always be *updated* as needed on a Fire TV product.

Just because a side-loaded version of HBO Max works today does not mean that version will continue to work in the future as Google Play pushes out updates to the app to everything else except Fire TV. Also, just because the current version can be side-loaded and works does not mean future versions will.

cushlomockree
Level 8

Re: HBO Max can be accessed on your ROKU on Hulu

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Thanks for the reply(s).

Neither the HBO NOW app or the newer HBO app list my cable provider (Charter/Spectrum--don't see any other major providers as well) as another way to log on at the HBO web site that utilizes the code for the Roku device being activated.

Since I am already paying for HBO via Spectrum I will use either HBO MAX on my TV's Android environment or my provider's app (Spectrum).

This is a minor inconvenience for me, but seems like a major ripoff for anyone who does not have a smart TV or some other mechanism to do the "workaround."

It also seems like a calculated exploitation by streaming providers to gouge customers who are sheltering in place and watching more TV. Hulu, Roku Channel, and Prime channels all require an additional subscription to HBO. Not a solution for me.

We used to have a functioning FCC--this type of exploitation seems like collusion.

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C_I
Level 13

Re: HBO Max can be accessed on your ROKU on Hulu

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@cushlomockree wrote:

HBO Now is not a solution since it requires you to pay for a second subscription if you are already subscribing via your cable TV provider.

Both HBO Go and MAX allow you to use your cable subscription provider (like Spectrum, Comcast, etc.) login so you are not paying twice to access the same HBO content.

I now have to switch inputs to my SONY TV's Android environment to use HBO MAX.


     Or you can install the normal HBO app.  Also, as I've stated, as of July 31, 2020, HBO GO is no longer available on Roku. As I've also stated, when I installed the HBO Go channel, I had to install it via a private install with a numerical code. When it installs, it says HBO GO is no longer available, and it lists several options to be able to watch HBO including: Spectrum, Xfinity, HBO on the Roku Channel just to name a few. You may need to contact HBO directly to answer this question. HBO MAX is not available on Roku. I'm not sure if Roku is compatible with an Android environment. Especially if your Sony TV is a Roku TV. 

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j_m_
Level 11

Re: HBO Max can be accessed on your ROKU on Hulu

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@fluke wrote:

What I realize is I was responding to someone that claimed that *anyone* with access to HBO now has access to HBO NOW. That statement just is not true.

You want to claim that is because they are getting access to HBO Max. Even HBO admits that not everyone has access to HBO Max and has stated in the fine print: "Access to HBO Max varies by provider. Check with your provider to make sure you have access to HBO Max."

Even with HBO Go, the same fine print was present because It has never  been the case that every provider out there provides access to HBO Go with your HBO cable subscription. You were pointing to a shorter list to imply that a bunch of folks lost access  to an HBO stream when in reality most got access to a better HBO Max stream.

But even if the person does have a provider that theoretically is giving customers access to HBO Max, that doesn't mean the customer has practical access.

This is true but Roku’s fault. HBO upgraded the Now app on other platforms. It is clear Roku blocked that here. HBO had been rightly criticized for having 3 similar but separate apps/services that were confusing to consumers. They made the right move to consolidate to one app. It is not HBO’s fault that 2 devices are gatekeeping the app update due to greed. See below.

Where are you getting your information from? When Comcast resells HBO, they get a cut and access to the data of that shared subscriber. Same with Verizon, Cox, Spectrum, etc. Why exactly shouldn't Roku be any different for what is resold through Roku Channel? Where are you getting that Roku is demanding any data beyond that of customers shared by both Roku Channel and HBO were the customer selected to purchase HBO Max via Roku Channel?

You and others are falling for this false narrative that Roku is like Comcast etc. With regard to traditional cable HBO, Comcast is a content distributor that has built a considerable cable infrastructure, at great expense, that it uses to deliver HBO to the homes of Comcast customers who subscribe to it. So, Comcast has to have the subscriber data and get paid by HBO for delivery over the Comcast infrastructure. That is just not the case with Roku. Roku built a device and OS on which folks can install apps. Roku doesn’t own the network infrastructure over which HBO Max content is delivered, does not host the content streams, etc. There is 0 reason why Roku is entitled to be able to sell subscriptions to HBO Max when HBO can do that through its own app. Roku, with its terrible Channel hardly anyone uses, is gatekeeping app updates to force real content providers to use them as a middleman so they can take a cut for doing nothing other than making a device and OS that we, the customer, already paid for. I fundamentally disagree they are entitled to be paid for content they neither create nor distribute. If they can’t profit off of making and selling devices, which they likely could if they did not waste so much money trying to be a content provider with the Roku Channel, then they need to price things differently.

Is that an intentional method of access that is officially supported by AT&T/HBO? Or is it a side-effect that Android and Fire OS are similar? Is there any promise from HBO not to require Google Play services and code libraries to be installed in the future (which are not typically available on Fire OS)? Is there any promise from Amazon to always allow enabling "unknown sources" option?

Fire OS is just Android with a custom UI. It is intentional that Amazon allows the user access to Developer mode right from the FireTV settings and, thus, allows sideloading. Amazon could easily disable or put a PIN lock on this. They haven’t. And, yes, you are right that there is no guarantee that will always be the case. But there is no guarantee of anything in the future, as this fiasco of Roku deciding to no longer be a neutral platform illustrates. But HBO Max, Peacock, etc. work now on FireTV via sideload, which is more certainty than you are hearing from Roku. And, if that changes, there are other options.