Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Re: HBO Max can be accessed on your ROKU

If you have Xfinity TV service with HBO or Xfinity Internet you already get HBO Max already. HBO will be coming to the Xfinity X1 and Xfinity Internet Flex box In the coming months. For now Xfinity customers can download the HBO Max app on to there smart phone or tablet and sign in for free with their Xfinity user information. You can also watch HBO Max on the Internet on the HBO website.  Xfinity Flex box is a streaming media box for any Xfinity Internet customer. The Flex box is free. All you have to do is hook up the Xfinity Flex box to your tv. All the apps you don’t get for free as an Xfinity customer you have to pay for. Also anyone who has a Samsung smart tv has HBO Max already installed. Open the HBO Max app on any Samsung Smart TV and sign in with you cable provider information. If your cable provider is not list you can signup for HBO Max monthly service and pay there monthly fee.

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Level 8

Here is how you can get HBO Max

If you have Xfinity TV service with HBO or Xfinity Internet you already get HBO Max already. HBO will be coming to the Xfinity X1 and Xfinity Internet Flex box In the coming months. For now Xfinity customers can download the HBO Max app on to there smart phone or tablet and sign in for free with their Xfinity user information. You can also watch HBO Max on the Internet on the HBO website.  Xfinity Flex box is a streaming media box for any Xfinity Internet customer. The Flex box is free. All you have to do is hook up the Xfinity Flex box to your tv. All the apps you don’t get for free as an Xfinity customer you have to pay for. Also anyone who has a Samsung smart tv has HBO Max already installed. Open the HBO Max app on any Samsung Smart TV and sign in with you cable provider information. If your cable provider is not list you can signup for HBO Max monthly service and pay there monthly fee.

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Level 7

Re: HBO Max can be accessed on your ROKU

How come HBO Max has Friends on the app and on my laptop, but when I sign in on Hulu to my HBO Max account, Friends isn't available to watch? It doesn't even show up anywhere in the menu.

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Level 7

Re: HBO Max can be accessed on your ROKU

I actually subscribed to HboMax through Hulu and unfortunately you can not access all of HBO’s content through Hulu. When I contacted Hulu I was advised if I wanted access to everything I would have to use the app. Some of the things I wanted to watch but could not through Hulu were ; Lord of the Rings, Harry Potter, Friends, PLL and so on. A bit disappointing if you ask me 

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Level 8

Re: HBO Max can be accessed on your ROKU

If you’re using Hulu trying get HBO Max then all you’re getting is regular HBO content, not the HBO Max content. You do not get HBO Max through Hulu on Roku devices. No wear yet can you get HBO Max content on any Roku device yet. This is why you can’t watch friends through Hulu.  Roku is in negotiation with AT&T who ones WarnerMedia. Hopefully an agreement can be reached soon between AT&T, and Roku on HBO Max.

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Level 7

Re: HBO Max can be accessed on your ROKU

The HBO Max you get through any other service is not HBO max. It's HBO now. Notice shows like friends and south park aren't there. None of the max exclusive content is there. Congrats you played yourself.

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Level 7

Re: HBO Max can be accessed on your ROKU

Sure you can sign up for HBO Max via hulu. But you don't get any of the exclusive max content. It's essentially just hbo now. Congrats you played yourself. 

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Level 8

Re: HBO Max can be accessed on your ROKU

You can only access the HBO content on a roku even in Hulu. The additional content still requires the HBO Max app to access. The HBO Max app is still not available on roku but can be side loaded to a fire tv device.

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Level 7

Re: HBO Max can be accessed on your ROKU

I bought hbo max on Hulu and can only access hbo stuff. There’s absolutely nothing on the Hulu HBO max channel that isn’t on hbo now/go

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Level 8

Re: HBO Max can be accessed on your ROKU

1 more time for those in the back. HBO Max content is tied to and only accessible through the HBO Max app. On any platform. So even if you subscribe through Hulu or YouTube TV or any other way if your device doesn’t have the HBO Max app you can’t watch the content that requires the app. You are limited to HBO content only.