Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Same here on my brand new 5 series TCL. It did play Aladdin on Disney+ app on DOLBY with no issues. Plays other HD content on HBO max no issues, it seems to be either an issue with this specific movie, or with Dolby vision on HBO Max.
Same here TCL 8 series been trying WW84 for days. I think it is HBO Max's first and only HDR content thus far and that is why everything else plays fine on that platform. I thought initially the Flight Attendant and Search Party were also but tested again and didn't see the icon on the top right.
HBO Max support is horrible no one seems to know about the issue and they escalated to a specialist. I happened to run across this thread afterward and waited for another agent, who couldn't click on this thread link and wouldn't add it to the case.
Been enjoying HDR content for months from Netflix with zero problems not even buffering that I can recall.
Add me to the list of people having this issue - TCL 75Q825 for me. I waited for some of the Xmas hype to clear before trying to watch it tonight. I gave it to the end of the opening scene before calling it quits. There were a few moments where it was fine for 10-20 seconds, then back to the stuttering playback. I have a 200MB connection & the whole family was there watching the movie, so nothing else clogging the pipe. As others have mentioned, other non-4k content on HBO Max & 4k content on Disney+ is fine.
Now that I've found this thread, I'll try reaching out to HBO Max support like others have and let them know that I know about this ongoing issue. Thanks to all of you that have already contacted them about this!
@RajLives I concur and in same boat per your comments. I have now seen at least three replies by HBO Max on their their twitter help/support account in which they acknowledge these problems on Roku devices. One was sent by me and they responded likewise. And I just sent them a detailed email to their support last night, waiting for reply, but main thing is just keeping this app problem at the forefront.
The fact that they have multiple times acknowledged the problem is light at end of tunnel...I feel confident a software fix will happen soon, and if the problem still exists after the WW84 goes off line, then protests in the streets