Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
What to do if My country is USA but I dont live in Conus?
This debacle with Paramount+/CBS all access is getting ridiculous. All I get is the black screen of death.
I've uninstalled all my devices, deleted my account and am trying to start a new account, but I live in Guam, 6,000 miles away from conus, I am assuming this is why i cant access paramount+, but how can I correct it when we aren't listed? Does this mean I can't access it from Roku?
It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.
We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?