Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ggranell
Level 7

Why won't the Xfinity Beta app not download on my device? I get a download failed error message.

I am trying to watch my Xfinity cable shows through my Purple 3500RW Streaming Stick. I need to download the Xfinity Beta app, but every time I try, it says "failed to download" I checked with Xfinity support and they say everything is fine with my system and internet connection. The error must be with Roku. Any suggestions?

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