Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Why no Amazon or Disney on Roku Premiere?

I just got a Roku Premiere. I love it. But I thought that Amazon Prime Video and Disney would be available. they are not listed on the channel lists.

When I try to add them via I see a message "We're sorry. This channel is not available in your region."

I am in the USA.

One detail: The Roku device is on my home network and  using my ISP connection directly without any VPN or proxies. So there should be no content filtering. BUT: when I did the device activation I was using my work computer and the VPN was activated. All traffic was tunneled through the VPN and looking like it was coming from Europe.  Did that mess things up?


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Level 18

Re: Why no Amazon or Disney on Roku Premiere?

I think Roku is touchy about VPN's.

I'd reopen another account at home on the same IP.

That probably IS the reason.

---A problem clearly stated is a problem half solved---.
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